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Tuesday, October 28, 2014

Joining up is hard to do

Better integrating services around citizens needs is a no brainer. So why is it so difficult? The five year NHS plan, unveiled last week by my former Downing Street colleague Simon Stevens, has been widely and justly praised. The plan is based on strong arguments and contains many good ideas but, for me, its greatest […]
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  1. High inequality, low integration – two sides of the same coin? Today sees the second report of the Social Integration Commission,...







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Friday, October 24, 2014

Acts of leadership humanity – mistakes are not always failures

Shawn’s post last week got us sharing some of the great examples of small acts of leadership that demonstrate humanity and which make a difference. We will share some of these in the coming weeks. This is an example I heard last week while running a business storytelling session in Queensland. Back in the 1990s, […]


The post Acts of leadership humanity – mistakes are not always failures appeared first on Anecdote.






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Tuesday, October 07, 2014

KM - no time? Or no priority?





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Great KM strategy, shame about the KM team





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Knowledge Economies and Knowledge Management





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KM - interviewing the winners





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How to be creative





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How to Set Productive Collaboration into Action

Here are 11 tips to encourage employees to build better ideas.



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Wednesday, August 27, 2014

Reflecting on reflection

Missing from most workplaces today is any time for reflection. Even events that are designed to promote learning, like the ubiquitous professional conference, ignores time for reflection. In these discrete time-based events, there is little time for reflection. Presenters hold back their knowledge in order to “deliver” it just before the big official presentation. This... Read more »



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Recruiting the experts to your KM initiative





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The written word

OK so I know that there's YouTube and podcasting but most of the Internet's power is still in the written word. It is text that conveys most of the important ideas and it is accessible at almost zero cost to all of us. And yet so few of us write. Most still consume, or at the most share other people's "content".


The same is true at work. You can spend thousands on a social enterprise platform but if people don't write nothing is going to happen. If only a small proportion of your staff write and the rest lurk you are not going achieve the savings and opportunities you seek. If all of your business's online activity is carried out by the marketing team you are never going to have the conversations with customers that can transform your business.


It is hard, this thing of putting our thoughts down "on paper". It takes effort and courage. Most of us still carry baggage from our school days about what it takes to write well and heads full of rules and judgements about good and bad writing. We are all too aware of "getting it wrong" and the risk of failure or of exposing ourselves to ridicule.


We need to start small, to take baby steps. Even the practise of keeping a paper journal is immensely powerful. We often don't know what we think until we write it down. Jotting down ideas and impressions gets us in the habit of thinking about what we think and better at expressing it. As we get more confident we can share some of our insights online. Whether by blogging or updating Facebook we can put things out there, see what reactions we get, learn from the responses. Rinse and repeat.


Yes I still believe that the internet gives us the power to change our world but I am becoming more and more convinced that it is in this first basic building block of learning to write well and in public that people need help. The big picture, philosophical, world changing stuff can come later. Unless more of us are willing to put our words and thoughts out there in public, and to get better at doing so, none of the rest is going to happen.






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Thursday, August 21, 2014

Peer Coaching as a Tool for Culture Change

Sometimes the best approaches to revamp an organization's culture come from the employee level, rather than edicts issued by senior executives.



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