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Monday, November 24, 2014

Best of Multimedia: Three Techniques for Embracing Culture Change

Fixing resistance to transformations starts with reframing mind-sets and assumptions.



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Monday, November 17, 2014

Working out loud – how can we slowly increase the volume?

17-24 November is International Working Out Loud week (#wolweek). This celebrates and promotes the idea of “Working out Loud” i.e. making your day-to-day work more visible to others and narrating your work – so that others can see what you are doing, give feedback, get involved or learn from what you are doing (This short […]



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Thursday, November 06, 2014

Turning KM strategy on its head – Dave Snowden at #kmworld

This is my first year going to KM World (first year where I had the resources and where my bosses were receptive) – the first day of workshops, and of meeting people I only previously knew online did not disappoint. I was excited to participate in Dave Snowden’s session on KM strategy since I’ve never […]



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Tuesday, November 04, 2014

The World’s Biggest Change Agent

I’ve been fascinated with Pope Francis since he assumed the top leadership position with the Catholic Church. Although I’m not Catholic (indeed a long-time, non-practicing Protestant) I’ve been a student of leadership for a quarter of a century. And having been actively involved in a number of past corporate change initiatives, the onerous challenges facing […]



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The 10 Principles of Organizational DNA

Based on 10 years of organizational design ("organizational DNA") research and 220,000 diagnostic surveys, here's what we've learned about building high-performance companies.



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Sunday, November 02, 2014

Build a change platform, not a change program

It’s not you, it’s your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained and implemented from the top.



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After Ark: Notes from the Legal KM Conference

As I discovered at last week’s Ark Legal KM Conference, one of the benefits of being a conference co-chair is that you have an opportunity to provide some closing remarks. Eager to take advantage of this opportunity, I prepared my remarks and a slide deck before the conference started. However, by the end of the [...]



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What Scares Law Firm Knowledge Managers?

We’ve all heard the “what keeps you up at night” question. Nonetheless, on a day devoted to terror, it seems appropriate to ask again: “What scares you?” If you’re a law firm knowledge manager, here are some things you ought to be considering: Serious Security. Security is a good thing, no? Not if a concern [...]



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Friday, October 31, 2014

Big data’s big ideas

Looking back at the evolution of our Strata events, and the data space in general, we marvel at the impressive data applications and tools now being employed by companies in many industries. Data is having an impact on business models …



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Experience design is shaping our future

Design aligns humans and technology, it aligns business and engineering, it aligns digital and physical, and it aligns business needs and user needs. Here at O’Reilly, we’re fascinated by the design space, and we’re launching several initiatives focused on the …



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Tuesday, October 28, 2014

Joining up is hard to do

Better integrating services around citizens needs is a no brainer. So why is it so difficult? The five year NHS plan, unveiled last week by my former Downing Street colleague Simon Stevens, has been widely and justly praised. The plan is based on strong arguments and contains many good ideas but, for me, its greatest […]
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Friday, October 24, 2014

Acts of leadership humanity – mistakes are not always failures

Shawn’s post last week got us sharing some of the great examples of small acts of leadership that demonstrate humanity and which make a difference. We will share some of these in the coming weeks. This is an example I heard last week while running a business storytelling session in Queensland. Back in the 1990s, […]


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