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Wednesday, August 27, 2014

Reflecting on reflection

Missing from most workplaces today is any time for reflection. Even events that are designed to promote learning, like the ubiquitous professional conference, ignores time for reflection. In these discrete time-based events, there is little time for reflection. Presenters hold back their knowledge in order to “deliver” it just before the big official presentation. This... Read more »

from Harold Jarche


Recruiting the experts to your KM initiative

from Knoco stories


The written word

OK so I know that there's YouTube and podcasting but most of the Internet's power is still in the written word. It is text that conveys most of the important ideas and it is accessible at almost zero cost to all of us. And yet so few of us write. Most still consume, or at the most share other people's "content".

The same is true at work. You can spend thousands on a social enterprise platform but if people don't write nothing is going to happen. If only a small proportion of your staff write and the rest lurk you are not going achieve the savings and opportunities you seek. If all of your business's online activity is carried out by the marketing team you are never going to have the conversations with customers that can transform your business.

It is hard, this thing of putting our thoughts down "on paper". It takes effort and courage. Most of us still carry baggage from our school days about what it takes to write well and heads full of rules and judgements about good and bad writing. We are all too aware of "getting it wrong" and the risk of failure or of exposing ourselves to ridicule.

We need to start small, to take baby steps. Even the practise of keeping a paper journal is immensely powerful. We often don't know what we think until we write it down. Jotting down ideas and impressions gets us in the habit of thinking about what we think and better at expressing it. As we get more confident we can share some of our insights online. Whether by blogging or updating Facebook we can put things out there, see what reactions we get, learn from the responses. Rinse and repeat.

Yes I still believe that the internet gives us the power to change our world but I am becoming more and more convinced that it is in this first basic building block of learning to write well and in public that people need help. The big picture, philosophical, world changing stuff can come later. Unless more of us are willing to put our words and thoughts out there in public, and to get better at doing so, none of the rest is going to happen.

from The Obvious? -


Thursday, August 21, 2014

Peer Coaching as a Tool for Culture Change

Sometimes the best approaches to revamp an organization's culture come from the employee level, rather than edicts issued by senior executives.

from strategy+business - All Updates


Tuesday, August 19, 2014

The main cornerstones of a KM approach

from Knoco stories


Copy, Adapt or Innovate? Educating Yorkshire with the Kings Speech…

A while back I blogged about the value of experience from the film “The Kings Speech” – and the statement from self-styled speech therapist, Lionel Logue who, when cornered by the establishment about his lack of professional credentials, stated: “All I know, I know by experience”. Last year, the BBC TV series “Educating Yorkshire” was […]

from All of us are smarter than any of us...


Thursday, August 14, 2014

Ride a wave to better Lessons Learned

Ride a wave to better Lessons Learned Lessons Learned (LL) have all too often underproduced […]

from The K3-Cubed Blog