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Wednesday, October 10, 2007

Difficult people can be your best supporters!

I was asked in a discussion on Monday about how I dealt with change with difficult people. After discussing this I was reminded of a quote that I read recently by Lynette Chiang of Bike People who said "Difficult people who become believers end up your biggest evangelists."

I found that in one area where there was a senior manager who didn't believe in the power of the internet to change the way we did business.

After exploring the issues, explaining the rationale, listening to concerns and promising proof in three months - once that proof was delivered in two months that manager became my biggest ally.

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