As a mind mapper I know how an image can be used instead of a memo to convey ideas. I use Mind Map on my Mac but not as yet at my current workplace.
I'll be interested to see if there are any insights that Dan has and be sure to post them in due course. I'm also reading an article on trust and as a knowledge manager, this is an area that I examined in my thesis and has been a subject of past blogs - if you click on the title of this post it will take you to one of my favourite posts.
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