Jack has two points that he makes that chime in closely with mine
Words of wisdom on KM:
- It's not about the knowledge, it's about connecting people who have useful information to those who need it - whether you connect them face-to-face, or it is mediated via technology (and time).
- It is very easy to get locked into one method of doing knowledge management. Be curious about options for KM. Test things out, ask your colleagues. Then make your decisions as they work in your environment."
The second one is all too easy to get sucked into. The danger of a one size fits all paradigm - there are always some options and try to devise a system that is flexible and meets the internal communities needs. They may not always work first time out - but it is always a learning experience that we can use for version 2.